Perfect your customer service

Learn how to create customer service scripts that not only meet expectations but exceed them, building trust
and loyalty across languages and cultures.

About this mentoring program

In eCommerce, every interaction counts. This mentoring session will help you assess, refine, and optimize your scripts for specific markets and languages, ensuring every customer experience reflects your brand’s best.

Who Will Benefit?

Entrepreneurs & startups

who want to establish a consistent brand voice in customer service.

eCommerce businesses

with global ambitions who need scripts that speak directly to different customer bases.

What You’ll Learn

  • Identify strengths & weaknesses
  • Tailor for Culture & Language
  • Build a Consistent Brand Voice
  • Boost Conversions & Customer Loyalty

How it works

Step 1:

Script Audit

You bring in your existing scripts, and we’ll audit them together.

Step 2:

Personalization & Optimization

Customize your messaging to resonate with various customer segments.

Step 3:

Best Practices & Final Review

We’ll cover best practices for tone, cultural nuances, and provide a final review to ensure everything is on brand.

Duration: 1 hour

Format: One-on-one Zoom or Google Meet with an optional follow-up for questions.



Choose the right mentorship package to level up your customer service

Single Session

€170

Ideal for a quick assessment and foundational feedback.

Popular

3-Session Bundle

€460(Save €50)

Perfect for businesses needing ongoing support to refine their scripts with savings included.

5-Session Intensive

€1,100 (Save €100)

Comprehensive support to master multilingual customer service, with in-depth training and custom templates.

Do I need to have existing scripts?

No! We can start from scratch or build on what you have.

How long is the mentoring session?

Typically, it’s 1 hour, but a follow-up can be done if needed.

Is this only for eCommerce?

While it’s tailored to eCommerce, the principles apply to any business in need of clear, compelling customer scripts.

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