Mitlia – Privacy Policy

1. Introduction

At Mitlia, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our services. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect personal information that is necessary to provide you with our linguistic, creative, social media, and hybrid-translation services. This may include:

  • Personal Identification Information: Name, email address, billing address, and other contact details.
  • Project Information: Files, content, and materials you provide for translation, localization, copywriting, design, or other services.
  • Payment Information: Bank details or payment information required for invoicing and transactions.
  • Communications: Any information you provide when you communicate with us via email, contact forms, or any other method.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and manage our services, including translations, localization, proofreading, design, web development, social media management, etc.
  • To communicate with you regarding your projects, revisions, and updates.
  • To process payments and manage accounts.
  • To ensure compliance with applicable laws and regulations (e.g., tax, legal, and contractual obligations).
  • To improve our services, website, and overall client experience.

4. Sharing Your Information

We value your privacy and only share your personal information when necessary, including:

  • Service Providers: We may share your data with third-party vendors who assist in the provision of services (e.g., hosting services, payment processors). These parties are only given the information necessary to perform their respective services and are bound by confidentiality obligations.
  • Legal Compliance: We may disclose your personal information if required by law, such as to comply with a legal process or to protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred to the new entity as part of the business.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. After that, your information will either be securely deleted or anonymized.

6. Your Data Protection Rights

In compliance with the General Data Protection Regulation (GDPR), you have the following rights:

  • Access: You have the right to request copies of your personal data.
  • Rectification: You can request that we correct any inaccuracies in your data.
  • Erasure: You may request the deletion of your personal information, subject to certain conditions.
  • Restriction of Processing: You can request that we limit the processing of your data.
  • Data Portability: You have the right to request that your personal data be transferred to another organization or directly to you, where technically feasible.
  • Objection: You have the right to object to the processing of your personal data under certain circumstances.

To exercise any of these rights, please contact us at hello@mitlia.com.

7. Security of Your Information

We take the security of your personal data seriously and use appropriate technical and organizational measures to protect it from unauthorized access, loss, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze how you use our website. You can choose to disable cookies through your browser settings, but this may affect your ability to use some features of our site.

9. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by Mitlia. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review their Privacy Policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant updates by posting the new policy on our website. Continued use of our services after such changes will constitute your acknowledgment of the changes.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Email: hello@mitlia.com

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